Policies

Shipping Policy

All orders are subject to processing time that is separate from shipping time.
Processing time varies between 5-7 business days.

HIGH DEMAND ITEMS WILL TAKE LONGER PROCESSING TIME.

Shipping time is varies from 3-10 business days after processing. All orders are shipped through USPS.

For ALL shipping methods offered on our website, there is no guarantee of exact shipping delivery day/ time. Additionally, regardless of what the shipping "estimated delivery date/ time" indicates USPS has asked their partners to let the customer know this is just an estimate. As a result, no refunds will be issued to customers who use the PRE-SHIPMENT shipping option if the reason for their refund request is because the date of their event or when the product is needed is missed as we cannot control the USPS delays due to COVID-19.

Why Is My Order Stuck In "PRE-SHIPMENT" On The USPS Tracker?

When an order is stuck in "Pre-Shipment" status, that is USPS code for "..we scanned your package but don't know where it is and/ or we missed it's initial scan at the original distribution center, but it will be scanned at another delivery point along the way." USPS is having challenges over the last 60-90 days because of the COVID-19 impact thus resulting in a lack of staff/ resources as stated on the there website (click here) which is causing delays to customer packages across the USA & Internationally. What's happening is the USPS tracker indicates that the order/ package is in a status of "Pre-Shipment" and then suddenly the status changes to "your package will be delivered tomorrow before 10am" OR it will say "your order is currently out for delivery." In most cases, the Pre Shipment status will change to "your order is out for delivery" as that is happening 9 times out of 10 at the moment.

Please see updated COVID-19 POLICY

Return Policy

For sanitary purposes, all So Seductive Lingerie purchases are final sale.
No returns, refunds or exchanges will be processed once orders are placed.

Having buyers remorse or wanting to use another company instead is not a suitable means for a refund.
Unless due to an unforeseen circumstance on our end !

Please be sure to enter your address correctly at checkout. We will NOT be held responsible for any lost packages due to customer entry.

By placing an order, you agree to all terms of our shipping policy.

We value each and every customer and strive for the best feedback and experience for everyone.
For all questions or concerns, please email soseductivebybria@yahoo.com

Cancellations Policy

We can cancel any order that doesn't have a tracking number - (no returns or exchanges will be accepted)

WE WILL NOT REFUND ON ANY SHIPMENT THAT HAS “PRE SHIPMENT STATUS” for it has left our offices and in the hand of USPS.

Defective Policy

If you believe your item is defective, and you are within the warranty period, please use our contact form, or the consultant you purchased from, to report the defect. We will require your order number (which your consultant will have if you purchased through them) and proceed to go through troubleshooting tips. If necessary, we will request your item back to the home office for testing and quality assurance. We will test your device within 14 business days of receiving the item. All returns for testing must include a completed Return Form, to avoid delays in processing.