Updated COVID - 19 Policy


Due to Covid-19, many of our shipping carriers are experiencing delays in delivering orders. Please expect that after your order has shipped, it might experience carrier delays and may take longer than usual to receive. 

There’s no need to contact our Customer Service team at this time, you can stay up to date with the progress of your order by clicking the tracking link in your dispatch email.

The health and safety of our customers and teams is our #1 priority and we appreciate your patience and support.

 

When Choosing "FREE SHIPPING" As Your Shipping Method

For FREE shipping methods offered on our website, there is no guarantee of exact shipping delivery day/ time. Additionally, regardless of what the shipping "estimated delivery date/ time" indicates USPS has asked their partners to let the customer know this is just an estimate and to please add 7-14 extra days for delivery. As a result, no refunds will be issued to customers who use the FREE shipping option if the reason for their refund request is because the date of their event or when the product is needed is missed as we cannot control the USPS delays due to COVID-19. Free shipping is a great option to choose for NON-TIME/ DELIVERY BASED needed order times. But if you need your order fast or by a certain date/ time, do not use this method or count on the "expected shipping delivery time" as USPS has indicated it is not accurate in light of COVID-19 impacts to USPS. 

Why Is My Order Stuck In "PRE-SHIPMENT" On The USPS Tracker?

When an order is stuck in "Pre-Shipment" status, that is USPS code for "..we scanned your package but don't know where it is and/ or we missed it's initial scan at the original distribution center, but it will be scanned at another delivery point along the way." USPS is having challenges over the last 60-90 days because of the COVID-19 impact thus resulting in a lack of staff/ resources as stated on the there website (click here) which is causing delays to customer packages across the USA & Internationally. What's happening is the USPS tracker indicates that the order/ package is in a status of "Pre-Shipment" and then suddenly the status changes to "your package will be delivered tomorrow before 10am" OR it will say "your order is currently out for delivery." In most cases, the Pre Shipment status will change to "your order is out for delivery" as that is happening 9 times out of 10 at the moment.